Stage Entertainment Spain, S.L. (hereinafter, “Stage Entertainment Spain”) is committed to providing you with the best possible experience and to safeguarding your privacy by securely handling your personal data. This is in accordance with the principles and obligations set forth in Regulation (EU) 2016/679 on the protection of personal data (GDPR), Organic Law 3/2018 of December 5 on Personal Data Protection and Digital Rights Guarantee (LOPDYGDD), Law 34/2002 of July 11 on Information Society Services and Electronic Commerce (LSSI), and any other applicable regulations.
This Privacy Policy (hereinafter, “the Policy” or “Privacy Policy”) is intended to inform you about what personal data we collect, how we use it, the security measures we have implemented to protect it, and your rights.
*If you are under 14 years old, please ask your parent or legal guardian to read this Policy before continuing to use our website.
This Privacy Policy applies to Stage Entertainment’s processing of personal data of its customers, suppliers, partners, and/or third parties.
At Stage Entertainment Spain, personal data refers to any information related to you that identifies or could identify you personally, either on its own or when combined with other information we have.
Information We Receive from You:
This includes personal data related to you and any other individuals (e.g., representatives, minors) that you provide through various resources available on our website. The information you provide may include your name, postal address, email address, contact details, phone number, age, financial data (payment method information), registration details, IP address (see Cookie Policy), voice*, full social media profiles, location, or other personal information, either mandatory or optional (in the latter case, you will be informed accordingly with a (*) or (Optional)). You must ensure that you have the right to disclose any information that is not about you.
*We may record phone conversations and monitor email communications to address complaints, enhance our services, prevent fraud, and comply with legal and regulatory obligations. Information collected this way may include your name, postal address, email address, phone number, voice, and financial data (payment methods).
Mandatory data includes personal data that is requested on website resources highlighted with an asterisk (*). Failure to provide this data may result in Stage Entertainment Spain not fulfilling your request, providing the service, or completing the sale. Conversely, if the term (Optional) appears, providing this data is voluntary and will not result in any negative consequences if not provided.
Information We Receive from Other Sources (not from you, the user):
We may use information provided by third parties to evaluate and validate your information, such as confirming and verifying your identity. This may include your name, postal address, email address, age, phone number, voice, financial data, and other relevant and limited information for this purpose.
We may receive information from operators, intermediaries, and individuals who have provided us with references for contractual purposes. This may include your name, postal address, email address, phone number, other contact details, and commercial information.
We may obtain information about you from publicly accessible sources (e.g., social media). This may include your name, postal address, email address, contact details, phone number, employer, academic background, age, username, and other information available from these sources.
The Privacy Policy was last updated in June 202##### 4. This Policy may be modified or updated, so it is recommended that it be reviewed each time our website is accessed in order to stay informed about how and why we use your personal data.
Stage Entertainment Spain is responsible for processing the personal data as outlined in the Privacy Policy. The personal data collected through various resources on the website will be treated confidentially and recorded within the data processing systems of Stage Entertainment Spain, S.L., Tax ID: B81711384 (postal address: C/ Fernando el Santo, nº 15-3º, 28010, Madrid, Spain); contact email: GDPR.ESPANA@STAGE-ENTERTAINMENT.COM.
As with any service provider, the primary reason we collect, use, store, and disclose personal data is to provide you with the information you have requested, deliver services, or offer products you have purchased. This includes personal data directly related to the provision of our services and specifically requires:
When you contract our services or subscribe to our newsletter, we will send you information about Stage Entertainment Spain products that may be of interest to you.
Stage Entertainment Spain will use your personal data to create a profile based on the information we have about you, which is stored and processed in a database for marketing purposes. This is necessary to ensure the accuracy of our information about you, to offer the best experience, to send personalized commercial communications, newsletters, and to generate opinion reports.
To comply with applicable legislation, such as verifying your identity to prevent fraud.
Personal data provided will be retained for the time necessary to fulfill the purpose(s) for which it was collected as outlined in section 4 of this Privacy Policy. It may be retained beyond this period, exceptionally, if Stage Entertainment Spain is legally entitled to do so (e.g., legal obligation).
Stage Entertainment Spain’s internal data retention policy was drawn up in compliance with the regulations mentioned in section 1, which outlines the criteria and timeframes for data retention.
The legal basis for processing your personal data is:
For the provision of our services and/or products as detailed in section 4.
The following recipients may have access to your personal data, if necessary, to provide services to Stage Entertainment Spain or directly to you as our client:
When a third party processes your personal data on behalf of Stage Entertainment Spain, we enter into a data processing agreement with them as required by GDPR, specifying the conditions under which your personal data will be accessed and processed. This agreement includes obligations to ensure that your data is processed solely by the third party and only for the purposes we specify.
Unless otherwise agreed, we retain and process your personal data only within the European Union. However, extraordinary situations may arise where we need to transfer your personal data outside the European Economic Area (EEA) to a country that does not have the same level of protection as the country from which you use our services. In such cases, we will take appropriate measures to ensure that your personal data is adequately protected (e.g., by entering into standard contractual clauses). These measures include periodic reviews of the security policies implemented by any recipient of your data to ensure proper protection. For more information about the security measures in place, please contact us through the channels provided in this Privacy Policy.
Stage Entertainment Spain has implemented necessary security measures to ensure the safety and confidentiality of your personal data. We have applied technical and organizational measures to protect your data from loss, destruction, damage, alteration, unauthorized disclosure or access, and any other unlawful processing (including, but not limited to, excessive data retention and collection).
You have the right to access your personal data, request the correction of inaccurate data, or, in some cases, request deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected. You may also request limitation of processing, in which case we will retain your data only if required by law or for the defense of claims. You may object to the processing of your data, in which case we will cease processing, except for legal obligations or to defend against possible claims. Additionally, you can request data portability.
To exercise these rights, you can do so in the following ways, providing a copy of your ID or equivalent document:
If you believe we have not adequately assisted you, you may direct your request or file a complaint with the Spanish Data Protection Agency (AEPD). You can access the AEPD website at the following link: https://www.aepd.es/es.